BRIGHTSTAR Precision Manufacturing Privacy Policy

Last Updated: April 22, 2026

1. Our Trust with You

Welcome to BRIGHTSTAR Precision Manufacturing ("BRIGHTSTAR", "we" or "us"). You can learn about our services through our official website https://www.brightrapid.com/ ("this website"). Protecting the security of your personal information is of utmost importance to us. This privacy policy aims to clearly and transparently explain how we handle your personal information when you interact with us, browse this website, or use the manufacturing services we provide. Once you start using this website or our services, it means you have understood and agreed to the practices described in this policy.

2. Categories of Information We Collect

To provide you with accurate rapid-prototyping and CNC machining services, we need to collect two basic types of information: information you actively provide and information automatically recorded by the system.

a. Information You Actively Provide:

When you submit processing consultations, request quotations, apply for the innovation sponsorship program, or subscribe to our information through this website, we will collect the following information you fill in:

Identity and contact information: Your name, email address, contact phone number, and the name of your company.

Project details: Your specific description of the project and technical requirements.

Technical documents: CAD drawings, STEP files, or other technical documents you upload to obtain a quotation or evaluation.

Subscription preferences: The types of market information you choose to receive. These data are the necessary basis for us to communicate with you about your specific projects, provide customized solutions, and fulfill services.

b. Technical Data We Automatically Collect:

During your browsing of this website, our system may automatically record certain technical information for analyzing website performance and optimizing the user experience. This includes:

Your Internet Protocol (IP) address.

The type and version of the browser you use, the operating system, and the device type.

Your access path on this website, the length of stay, and page-interaction behaviors.

The web page URL (referral URL) from which you accessed this website.

c. Cookie and Similar Technologies:

We use Cookies (small text files) to make your browsing experience smoother and more personalized. Cookies help us remember your preferences, count access data, and display relevant content. Cookies are mainly divided into the following types:

Absolutely necessary Cookies: Ensure the normal operation of the basic functions of the website (such as form submission, page navigation).

Functional Cookies: Improve website performance, such as remembering the language or region you selected.

Marketing Cookies: Used to analyze user behavior and help us carry out more effective marketing promotion. You can manage or disable Cookies through your browser settings, but this may affect some functions of this website.

3. How We Use Your Information

We use your information only for legal and legitimate necessary purposes, specifically including:

· Responding to your requests: Processing the quotation requests, technical consultations, or project applications you submit.

· Fulfilling service contracts: Providing production, quality control, and logistics support for your CNC machining, 3D printing, or rapid-prototyping projects.

· Improving service quality: Analyzing user behavior data to improve our manufacturing processes, website functions, and customer service processes.

· Keeping in touch with you: Sending you project status updates, service-related notifications, or, with your consent, sending you technical information or promotional activities that we think you may be interested in.

· Complying with legal obligations: Retaining necessary records to meet tax, financial reporting, or legal requirements of the government. We will never sell, rent, or trade your personal information in any way.

4. Situations Where Information Will Be Shared

Under the premise of strictly protecting your privacy, we will only share your information in the following limited situations:

· Sharing with authorized service providers: We may cooperate with reliable third-parties who assist us in operating the website (such as website hosting service providers) or sending emails. These service providers must comply with strict data-confidentiality agreements and can only perform specific tasks on behalf of BRIGHTSTAR.

· Required by law: When required by laws, administrative regulations, or legal orders of courts and government departments.

· Protecting legitimate rights and interests: When there is a reasonable suspicion of fraud, illegal activities, or major security threats, in order to protect the property and personal safety of BRIGHTSTAR, our customers, or the public.

· Company transactions: If BRIGHTSTAR is involved in a merger, acquisition, or asset sale, your information may be transferred as part of the assets. We will notify you in advance and inform you of the relevant options. All third-parties with whom we share your information must comply with data protection regulations and keep confidentiality.

5. How We Ensure the Security of Your Data

We are well aware of the importance of data security and have taken industry-standard management, technical, and physical protection measures, including:

· Encrypted transmission: Use TLS/SSL encryption technology for the sensitive data you submit through the website.

· Permission management: Strictly restrict the scope of employees who can access your personal information to only those specific personnel who need to know it to provide services.

· Secure storage: Your data is stored in servers protected by firewalls, and intrusion detection is implemented.

· Third-party review: We conduct security capability assessments on all our partners (such as Hostinger and other service providers) to ensure that they meet our security standards. It should be noted that although we strictly abide by industry standards and implement multi-level security protection measures, there is essentially no absolute zero-risk in Internet data transmission or electronic storage systems. Therefore, we cannot guarantee absolute security.

6. Links to Third-Party Websites and Services

Our website may contain links to third-party websites or services, which are not owned or controlled by BRIGHTSTAR, such as social media platforms or payment service providers. Please note that we are not responsible for the privacy protection measures or content of these external websites. When you leave our website, we strongly recommend that you refer to the privacy policy of the third-party website you visit to understand how it collects and processes your personal information. BRIGHTSTAR is not responsible for any problems arising from the use of third-party websites or services.

7. Duration of Information Storage

We only retain your personal information for the time necessary to achieve the purposes described in this privacy policy. The specific period depends on:

· Service requirements: Completing the quotation, production project, and subsequent customer support for you. Usually, the relevant data will be retained for 1 year after the project delivery, or until you request deletion.

· Legal requirements: To comply with tax and accounting regulations (for example, invoice records usually need to be kept for 7 years).

· Inactive data: If you have no interaction with us for more than 2 years, we may anonymize or delete your personal data.

8. Your Data Protection Rights

According to the applicable laws in your location (such as GDPR, CCPA, etc.), you have the following rights regarding your personal information:

· The right to know and access: To understand how we process your data and obtain a copy of your personal information held by us.

· The right to correction: To request us to correct any inaccurate or incomplete personal information.

· The right to erasure ("the right to be forgotten"): Under certain conditions, to request us to delete your personal information.

· The right to restrict processing: To request us to suspend the processing of your personal information.

· The right to data portability: To obtain a copy of the data you provided to us and transfer it to other controllers in a commonly used, machine-readable format.

· The right to object: To object to our processing of your data for direct marketing purposes.

· The right not to be discriminated against (CCPA): When you exercise any privacy rights, you will not be treated unequally or receive a downgrade in service from us.

· The right to withdraw consent: If we process data based on your consent, you have the right to withdraw that consent at any time. To exercise these rights, please contact us through the contact information in item 13.

9. Instructions on Consent

Before you submit personal information through this website or use our services, please read this privacy policy carefully. When you actively provide information to us or continue to use our services, it means that you have fully read, understood, and explicitly agreed to our transmission of data in accordance with this privacy policy. If you have any questions or do not understand certain clauses, please feel free to contact us.

10. International Transfer of Personal Information

As an enterprise serving global customers (having served more than 40 countries), your personal information may be transferred to regions outside your country and stored or processed locally. The data protection laws in these countries/regions may be different from those in your country/region. When such a transfer occurs, we will take appropriate protection measures (such as signing the standard contract clauses approved by the European Commission) to ensure that your data is protected at the same level.

11. Protection of Children's Information

This website and services are only for commercial customers over 18 years old or individuals with full civil-act capacity. We will not deliberately collect the personal information of children under 13 years old. Once we find that such information has been collected by mistake, please contact us immediately, and we will take appropriate measures accordingly.

12. Update of this Privacy Policy

We may update this privacy policy from time to time. For any major or substantial changes, we will issue a notice in a prominent position on this website or contact you directly. The updated version of the policy shall take effect as of the "Last Updated" date shown at the top of the page. Your continued use of this website means that you accept the revised privacy policy.

13. How to Contact Us

If you have any questions, opinions, or requests regarding this privacy policy or the processing of your personal information, please contact us through the following methods:

· Company name: BRIGHTSTAR PROTOTYPE CNC CO., LTD

· Email: ann@brightrapid.com

· Telephone: +86 19926566592

· Address: No.4 Jinchang Road, Jinxia Henan Industrial Zone, Chang'an Town, Dongguan City, Postcode: 523852